Genetic Counseling & Testing Software
GeneFAX™: A Turnkey Solution for Genetics
AI-Powered Genetic Testing Orchestration
Ready-built, fully customizable for end-to-end genetic workflows with intelligent automation
Patient History
Family & Medical Data
Clinical Data
EHR Integration
Genetic Databases
Reference Data
GeneFAX
AI Core + Custom LLM
Risk Assessment
AI-Powered Analysis
Genetic Counseling
Patient Guidance
Test Ordering
Workflow Automation
Capabilities
Genetic Health Screening
Guidelines-based risk assessment for hereditary cancer, carrier screening, and prenatal testing based on NCCN and clinical standards.
Automated Pedigree Generation
AI-powered family history analysis ready before clinic appointments. Seamless insurance pre-authorization support.
Digital Genetic Counseling
Automated pre-test and post-test genetic counseling conversations. Personalized guidance at scale.
Patient Education
Access to a curated Q&A knowledge base. Patient support when and where they need it most.
Health Insurance Integration
Real-time test cost estimation. Automated pre-authorization workflows. Coverage verification.
Return of Results
Conversational report explanations. Connect patients with genetic counselors via chat, audio, and video.
GeneFAX: AI-Powered Intelligence for Genetics
Built on HealthFAX Foundation
GeneFAX leverages HealthFAX's proven genetic testing infrastructure with advanced AI capabilities to automate pre-test risk assessment and post-test genetic counseling.
- → AI-driven pre-test scenarios
- → Automated post-test counseling
Connected to OptraHEALTH Intelligence
GeneFAX genetic workflows integrate with Clinical and Revenue Intelligence for comprehensive care coordination and financial optimization.
- → Clinical integration for care coordination
- → Revenue optimization for genetic testing
Benefits by Stakeholder
For Genetic Labs
- → Increased test ordering
- → Personalized patient communications
- → Expanded client base
- → Advanced analytics and reporting
For Providers
- → Clinical workup ready for visits
- → Automated risk assessment
- → Insurance verification
- → Increased clinic efficiency
For Patients
- → Pre-test counseling
- → Conversational guidance
- → Real-time cost transparency
- → Live expert support
From Counselor Shortage to Scalable Genomic Access
The Problem
Critical counselor shortage limits genetic testing access
A critical shortage of genetic counselors leaves millions of patients globally without access to timely guidance. Missed testing opportunities create compliance audit risks and delayed diagnoses for patients who need them most.
The Old Way
Manual workflows and paper-based risk assessment
Months-long referral queues, manual pedigree charting, phone-based insurance verification, and fragmented ordering systems. Patients fall through the cracks.
The HealthFAX Way
AI-orchestrated genetic workflows from end to end
Ready-built, fully customizable product for automated risk assessment, AI-guided pre-test counseling, NCCN-compliant test ordering, and insurance verification—all in one platform.
The Outcome
More patients screened, audit-ready records
Scalable genetic testing access, reduced referral queues, NCCN guideline compliance for audit readiness, and cost transparency for every patient.
AI-Powered Pre-Test Guidance
GeneFAX's intelligent chatbots guide patients through genetic testing with personalized pre-test counseling, family history assessment, and insurance verification—all before clinic visits.
Interactive Risk Assessment
AI-driven conversations about family history and genetic risk factors
Real-Time Cost Transparency
Automated insurance verification and test cost estimation
Patient Education
Access to comprehensive knowledge base with personalized guidance
Comprehensive Test Review & Ordering
GeneFAX streamlines the entire genetic testing workflow with intelligent risk assessment reports, automated pedigree generation, and NCCN-guided test recommendations—enabling data-driven clinical decision-making.
Risk Stratification Reports
Based on NCCN guidelines and clinical standards
Automated Pedigree Analysis
Visual family history trees with inheritance pattern detection
NCCN Guideline Compliance
Testing criteria verification and evidence-based recommendations
Customer Results
Measured outcomes from OptraHEALTH deployments. Client names are kept confidential.
Manual genetic counseling vs. AI-assisted genetic counseling
How genetic counseling and testing workflows change when AI handles risk assessment, pedigrees and patient guidance.
Area |
Manual genetic counseling |
AI-assisted genetic counseling |
|---|---|---|
| Risk assessment | Paper-based risk assessment | Guidelines-based risk assessment for hereditary cancer, carrier screening and prenatal testing, based on NCCN and clinical standards |
| Pedigrees | Manual pedigree charting | Automated pedigree generation, ready before clinic appointments |
| Counseling | Months-long referral queues | Automated pre-test and post-test counseling conversations, with personalized guidance at scale |
| Insurance | Phone-based insurance verification | Real-time test cost estimation, coverage verification and automated pre-authorization workflows |
| Test ordering | Fragmented ordering systems | NCCN-guided test recommendations and ordering in one platform |
Genetic Counseling Software FAQ
What is genetic counseling software?
Genetic counseling software automates parts of the genetic testing workflow. GeneFAX is a ready-built, fully customizable product for genetic health screening, automated pedigree generation, digital genetic counseling, patient education and return of results.
How does AI help with the genetic counselor shortage?
GeneFAX automates pre-test and post-test genetic counseling conversations, giving patients personalized guidance at scale. For return of results, it also connects patients with genetic counselors via chat, audio and video.
Which guidelines does GeneFAX follow?
Risk assessment follows NCCN guidelines and clinical standards for hereditary cancer, carrier screening and prenatal testing. Risk stratification reports are based on the same guidelines.
Does GeneFAX handle insurance questions?
Yes. Health insurance integration provides real-time test cost estimation, automated pre-authorization workflows and coverage verification, so patients see cost transparency before their clinic visit.
Who benefits from GeneFAX?
Genetic labs get increased test ordering and personalized patient communications. Providers get a clinical workup ready for visits and automated risk assessment. Patients get pre-test counseling, conversational guidance and real-time cost transparency.
Ready to Transform Your Genetics Practice?
Connect with our team to learn how GeneFAX orchestrates genetic workflows at scale.