Privacy Policy

OptraHEALTH Inc. ("OptraHEALTH", "HealthFAX", "AICounsyl", "we", "our," or "us") values your privacy and is committed to protecting your personal data, including Protected Health Information (PHI). This policy explains how we collect, use, store, and share your information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree, please do not access our services.

Who We Are

OptraHEALTH Inc. is located at 2001 Gateway Place, Suite 150W, San Jose, CA 95110, USA. We act as a HIPAA-covered entity or either as the data controller or the data processor of your personal data, depending on the services you have requested and/or received from us (or through us), as applicable. For privacy questions, email privacy@optrahealth.com or call +1 (408) 524-5300 .

Information We Collect

Data Collected Automatically

  • IP address, cookies, browser type, operating system, device identifiers.
  • Usage statistics processed by trusted analytics partners to improve usability.

HIPAA Compliance

We comply with HIPAA by:

  • Signing Business Associate Agreements (BAAs)
  • Encrypting PHI in transit and at rest
  • Limiting access via role-based controls
  • Conducting HIPAA training and audits
  • Only disclosing PHI when legally permitted or authorized

Cookies & Tracking

  • We use cookies and similar tools to improve functionality and analyze site usage.
  • You may adjust browser settings to manage cookies.
  • You may decline non-essential cookies using the consent banner displayed on your first visit.

Analytics & Site Measurement

We use third-party web analytics tools to understand how visitors interact with our website. These tools help us measure traffic patterns, page performance, session duration, and referral sources so we can continuously improve the user experience.

The following categories of data may be collected by our analytics provider:

  • Pages visited and time spent on each page
  • General geographic region (country or city level)
  • Device type, browser, and operating system
  • Referring website or search query that led you here

This data is aggregated and anonymous — it is not linked to any personally identifiable information and is used solely to improve our website and services. Our analytics provider processes this data on our behalf and is contractually prohibited from using it for their own purposes.

If you declined cookies via our consent banner, analytics tracking will not be activated for your session. You may also opt out at any time by adjusting your browser™s cookie settings or enabling a Do Not Track (DNT) signal.

Sharing Your Data

We do not sell your data. We may share data with:

  • Trusted service providers (with your consent)
  • Healthcare providers using our platform (with your consent)
  • Law enforcement or regulators (as legally required)
  • Business partners (with your consent)

Data Retention

  • We retain data as needed to deliver services and meet legal requirements.
  • PHI is retained according to HIPAA-compliant retention schedules.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use secure servers, access controls, and monitoring. While we follow industry best practices, no system is 100% secure.

Your Rights

Under HIPAA and applicable laws, you may:

  • Access or correct your personal data
  • Request restrictions or revoke consent
  • File a complaint with us

Children's Privacy

Our services are not intended for children under 13. If you believe a child has provided data, contact us to remove it.

Third-Party Links

We are not responsible for the privacy policies of third-party websites linked from our service. Please review their policies independently.

Updates to This Policy

We may update this Privacy Policy. Significant changes will be posted here and communicated to users where applicable. The effective date at the top of this page indicates when revisions were made.

Contact Us

USA Headquarters

2001 Gateway Place, Suite 150W

San Jose, CA 95110, USA

Phone: +1 (408) 524-5300

India Office

13th Floor, Maruti Millenium Tower

Maruti Chowk, Baner

Pune, Maharashtra 411045

Phone: (+91) 020 67696600

Email: info@optrahealth.com